Storage FAQ’sWhen can I move in?Once our staff have oriented you around our facility, you can move in anytime during normal access hours.
How do I know how much storage space I will need?You can either use our storage guide on our website or call the office for assistance.
Do I need to sign a long-term lease?No, we do not require any long term commitment.
What are the hours of operation?Our office hours are Monday to Firday 8:00 until 4:30, Saturdays 9:00 until 2:00.
What type of documentation do I need to provide in order to rent a space?We require a government-issued photo ID (example: driver’s license, or passport).
Does there have to be someone in the office to let me into the storage facility?No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours. Most storage access is 24 hours a day, 7 days a week.
How do I make a payment?You can pay in person, mail a check or money order, leave post dated cheques, or send an email money transfer. You may also sign up to have payments automatically deducted from your credit card or online banking account monthly.
What forms of payments do you accept?Checks, money orders, VISA, MasterCard, American Express and cash.
Do I need to bring my own lock?You may bring your own lock at time of move-in; however we also have locks available for purchase.
Are there any items that I am NOT able to store?Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
Do you have handcarts and dollies available at your facility?Yes. You are welcome to use our complimentary carts to move in.
Do you sell boxes and storage supplies?Yes. We sell various moving supplies in our office.
How much notice needs to be given before I move out?Ideally you will provide 24 hours notice prior to moving out.
Storage Tips
The Rental Process Checklist
Lease Agreement
Credit Card Authorization
Termination Notice
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